Know Your Customer (KYC) Policy

888fw maintains a KYC program to identify customers, assess risk, and prevent money laundering and the financing of wrongdoing in accordance with applicable law. This policy applies to all accounts and transactions conducted on the platform, including registrations, deposits, betting activity, and withdrawals.

Scope and Applicability

This policy covers individual and corporate customers and any legal entity using 888fw services. It governs onboarding, verification, ongoing monitoring, and data handling in connection with KYC obligations.

Definitions

  • KYC: Know Your Customer processes to verify identity and assess risk.
  • AML/CTF: Anti Money Laundering and Countering the Financing of Terrorism obligations.
  • PEP: Politically Exposed Person and related heightened risk considerations.
  • Sanctions: Lists maintained by applicable authorities used to screen customers.
  • Beneficial Owner: The natural person or persons who ultimately own or control a customer.

Onboarding and Identity Verification

On onboarding, 888fw collects identifying information sufficient to verify the customer’s identity and assess risk before enabling full transactional capabilities. Verification is risk based and may require enhanced documentation for higher risk profiles.

  • Minimum data: full legal name, date of birth, country of residence, current address, and contact details.
  • Identity documents: government issued photo ID and supporting documents as needed.
  • Address verification: documents such as a recent utility bill or bank statement showing name and residence.
  • Age verification: confirmation that the customer meets the legal gambling age in the customer’s jurisdiction.
  • Corporate accounts: additional corporate documentation and information on beneficial owners and ownership structure.
  • Verification timelines: standard verification is completed within 72 hours; higher risk profiles may require additional time.
  • Withdrawal prerequisite: no withdrawal shall be processed until identity verification is completed or risk assessment allows withdrawal under monitored conditions.
  • Unverified status: if verification cannot be completed within the designated timeline, the account will be placed in limited mode with restricted transaction capabilities.

Documentation Requirements

The requested documents will be proportionate to risk and the customer profile. Translations may be accepted where necessary and verified for accuracy.

  • Proof of identity: valid government issued photo ID with readable expiry date.
  • Proof of address: document showing current name and residential address, not older than three months.
  • Source of funds: documentation demonstrating the origin of deposits for defined thresholds and ongoing large activity.
  • Corporate accounts: certificate of incorporation, registered address, governance documents, and list of beneficial owners with IDs.

Source of Funds and Source of Wealth

888fw requires disclosure of the source of funds for deposits and for significant ongoing transactions. Acceptable evidence includes salary or pension statements, business income, sale of assets, or bank references. If the source cannot be established, deposits may be restricted or rejected.

Risk Assessment and Enhanced Due Diligence

Customer risk is assessed at onboarding and revisited as needed. Enhanced due diligence is performed for higher risk customers or transactions, including additional documentation, intensified monitoring, and periodic reviews.

Sanctions, PEPs, and Screening

888fw screens all customers against sanctions lists and PEP databases. Matches or elevated risk indicators trigger escalation, temporary restrictions, or account limitations in accordance with applicable law.

Ongoing Monitoring and Transaction Screening

All accounts are subject to ongoing monitoring for unusual or suspicious activity. Transactions are reviewed against the customer profile, with automated and manual controls applied to large deposits, rapid activity, or inconsistent information.

Data Privacy, Retention, and Security

Personal data collected under this policy is processed in accordance with applicable data protection laws and 888fw’s Privacy Policy. Records related to identity verification and AML checks are retained for a minimum of five years after account closure or as required by law. Appropriate technical and organizational measures are in place to protect data integrity and confidentiality.

Information Sharing and Disclosure

888fw may share information with regulatory authorities, financial regulators, and other authorized entities to fulfill AML and CTF obligations. Disclosures occur only as permitted by law and in accordance with data protection requirements.

Customer Rights

Customers may request access to their personal data, request corrections, or restrict processing where permitted. Some rights may be limited by legal and regulatory obligations related to AML activities. Requests should be submitted through the secure account support channel, with responses provided within applicable timeframes.

Policy Updates and Effective Date

888fw may amend this policy to reflect changes in law, regulation, or risk appetite. Updates take effect on the publication date or as specified in the notice. Customers will be informed of material changes in accordance with legal requirements.

Contact and Further Information

For questions about this KYC policy or verification requirements, contact the 888fw Compliance Team through the in app support system or the designated compliance channel within the account support portal.

Regulatory References

This policy reflects the minimum standards required by applicable AML and CTF regulations and guidance relevant to online gambling operators. Specific requirements may vary by jurisdiction where 888fw operates.